Man With A Van Kennington - Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Kennington provides moving, transport, courier-style, and related carrying services in the UK. By making a booking, requesting a quotation, or accepting our services, the customer agrees to these terms. They are designed to be clear, fair, and practical, and they apply to domestic and business customers unless a separate written agreement has been made. In these Terms, "we", "us", and "our" refer to the service provider, and "you" or "customer" refers to the person, business, or organisation receiving the service.

Our services may include item collection, delivery, furniture transport, small removals, loading and unloading assistance, and waste or disposal transport where legally permitted. We aim to complete services professionally and with reasonable care, but the exact scope of any job depends on the booking details, access conditions, item descriptions, and any special requirements shared before the job begins. The customer must ensure all information supplied is accurate and complete. Any quote or estimate is based on the details provided at the time of enquiry, and changes to those details may affect the final charge, vehicle size, labour requirements, or completion time.

These terms should be read together with any written quotation, booking confirmation, or job-specific instructions provided before the service starts. If any inconsistency arises, the written booking confirmation or agreed job notes will normally take priority over the general wording of these Terms. If any part of these Terms is held to be invalid or unenforceable, the remaining sections will continue in full force. Nothing in these Terms affects your statutory rights under UK consumer law.

Booking process begins when you submit a request for a quotation or ask us to reserve a time slot. We may ask for details such as collection and delivery addresses, property access, stairs, lift availability, parking restrictions, item sizes, weight, fragility, and whether additional carrying help is required. A booking is only confirmed when we have accepted the job, confirmed availability, and, where applicable, received any required deposit or pre-authorisation. Until confirmation is issued, no slot is guaranteed.

When booking Man With A Van Kennington, you must provide accurate information about the goods or waste to be moved. If the job changes after confirmation, you should notify us as soon as possible. Significant changes may require a revised quote or a new appointment. We may decline or cancel a booking if the job description changes materially, if the load is unsafe or unlawful to carry, if access conditions were misrepresented, or if the service would require equipment or staffing not agreed in advance.

You are responsible for ensuring that the goods are ready at the agreed time and that access to the collection and delivery points is available. Delays caused by the customer, the recipient, building management, or a third party may result in waiting charges, rescheduling, or cancellation fees. We reserve the right to refuse to move any item that appears dangerous, excessively heavy for the agreed service, improperly packaged, leaking, infested, illegal, or likely to cause damage to property or persons.

Payments and pricing

Our pricing may be quoted as a fixed price, hourly rate, minimum charge, or a combination of these. The total amount payable may include vehicle use, labour, tolls, congestion charges, parking costs, disposal fees, waiting time, and any additional services agreed before or during the job. Unless stated otherwise in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. A quote is based on the details supplied by the customer and may be adjusted if the actual service differs from the original assumptions.

Payment is due in accordance with the terms agreed at booking or on completion of the service, depending on the arrangement. We may request full or partial payment in advance for certain jobs, particularly where vehicle time is reserved, waste disposal is involved, or the booking is short notice. If payment is made by card, bank transfer, or another electronic method, you must ensure sufficient funds are available. We are not responsible for charges applied by banks, card providers, or payment platforms.

Where an invoice is issued to a business customer, payment must be made by the due date stated on the invoice. If payment is late, we may charge statutory interest and recover reasonable debt-collection costs where permitted by law. If a customer disputes an invoice, they must notify us promptly and provide clear reasons. Undisputed portions of the invoice remain payable on time. We may suspend future services until outstanding amounts are settled in full.

Cancellations, rescheduling, and waiting time

You may cancel or reschedule a confirmed booking, but the amount charged will depend on how much notice is given and whether costs have already been incurred. Cancellations made with reasonable notice may not attract a fee, but short-notice cancellations, same-day cancellations, or failure to be present at the agreed time may be charged in full or in part to cover lost time and preparation. If we have already travelled to the collection point, made specific arrangements, or incurred disposal or parking costs, these may be charged regardless of whether the job proceeds.

We may cancel or postpone a booking if weather conditions, road closures, vehicle issues, unsafe access, incorrect load information, payment concerns, or other events beyond our control make completion impracticable or unsafe. In such cases, we will aim to contact you as soon as reasonably possible and offer an alternative time where feasible. We will not be liable for indirect losses arising from a cancellation or reschedule, including loss of earnings, missed appointments, or third-party charges, unless required by law.

If we arrive and are unable to begin or complete the service due to the customer’s actions or omissions, waiting time may be charged at the applicable rate. This includes situations where keys are unavailable, the load is not ready, the address is incorrect, or access is blocked. Where a booking is delayed beyond a reasonable period, we may treat it as cancelled and apply the relevant fee. Any refund, if due, will be processed to the original payment method where possible.

Liability and limitation of responsibility

We will carry out services with reasonable skill and care. However, because moving and transport work often involves fragile items, limited access, and third-party circumstances, our liability is limited to what is fair and lawful. We are not responsible for damage caused by items that were inadequately packed, already defective, unstable, improperly dismantled, or not suitable for transport in the manner requested. Customers should ensure valuables, breakables, and irreplaceable items are suitably protected and disclosed before the job begins.

Except where prohibited by law, we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss. Our total liability for any claim arising from a service is limited to the amount paid or payable for the specific job giving rise to the claim, unless a higher limit is required by law or agreed in writing. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Customers must notify us of any alleged damage, shortage, or issue as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Supporting evidence may be required, such as photographs, a description of the issue, and proof of purchase or value where appropriate. We may inspect the item, packaging, and location before deciding whether any claim is valid. Any claim made after items have been unpacked, altered, or repaired may be harder to assess.

Waste regulations and disposal services

Where we provide waste removal or disposal as part of the service, the customer confirms that the waste is lawful to collect and that they have the right to authorise its transfer. We may ask for details of the waste type before accepting the booking. Certain waste streams require special handling, documentation, or licensed disposal arrangements. We may refuse to collect any waste that is hazardous, infectious, chemical, medical, asbestos-containing, or otherwise regulated unless we are specifically authorised and legally equipped to do so.

In accordance with UK waste regulations, the customer must not request disposal of items that are prohibited from ordinary collection without telling us in advance. This includes, without limitation, fridges, freezers, electrical goods, tyres, paint, oils, batteries, liquids, gas cylinders, sharps, confidential materials, and contaminated items, unless these have been expressly agreed. If waste is misdescribed, mixed with prohibited materials, or found to be unsuitable for standard disposal, extra charges may apply, and the service may be paused or refused. We may require the customer to separate materials or arrange a different disposal route.

When waste is removed, the customer acknowledges that we may need to comply with booking records, transfer notes, carrier obligations, site rules, and disposal charges imposed by third parties. If the customer falsely represents waste as general household waste when it is not, any resulting costs, fines, or enforcement action caused by that misrepresentation may be passed on to the customer to the extent permitted by law. We do not agree to remove items that would place us in breach of environmental, safety, or transport rules.

Customer obligations

You must ensure that the items, goods, or waste presented for collection are yours to move or that you have authority to arrange the service. You are responsible for securing permissions required from landlords, building managers, site operators, neighbours, or any other relevant party. You must also ensure that parking, loading, and access arrangements are lawful and safe. If permits or access arrangements are needed, you should tell us in advance so that the service can be planned properly.

Unless otherwise agreed, you are responsible for packing, disassembling, and protecting items before collection. Our staff may assist with handling, but we do not guarantee that all furniture can be dismantled, reassembled, or transported through all entrances without risk. You should remove personal data from devices and secure private contents before transfer. We are not responsible for the loss of unremoved cash, jewellery, documents, or other personal items left inside goods unless we have expressly agreed to handle them.

Customers must behave respectfully toward our staff and must not expose them to abuse, threats, unsafe animals, prohibited substances, or dangerous environments. We may stop work if we reasonably believe there is a risk to safety or property. If a service is interrupted for safety reasons caused by the customer or a third party, the full or partial charge may still apply. We reserve the right to refuse future bookings where conduct is unacceptable or repeated issues occur.

Force majeure and general provisions

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, traffic incidents, road closures, strikes, power failures, accidents, public emergencies, government restrictions, and equipment breakdowns not caused by negligence. If such an event occurs, we will take reasonable steps to minimise disruption, but timeframes and appointment windows may need to change. Any agreed dates or times are estimates unless expressly stated as fixed in writing.

If we choose not to enforce any part of these Terms on one occasion, that does not mean we have waived our right to enforce it later. Any amendment to these Terms must be made in writing or clearly confirmed by us in a durable format. These Terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties for the relevant service, unless a separate contract states otherwise.

Headings are included for convenience only and do not affect interpretation. References to any law or regulation include replacements, amendments, or re-enactments. If any clause is found unlawful or unenforceable, it shall be modified to the minimum extent necessary to make it lawful, or severed if necessary, without affecting the remainder of the agreement.

Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or disagreement arising from or relating to the services, the booking process, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you are a consumer, you retain any rights and remedies available to you under applicable UK legislation.

By booking Man With A Van Kennington, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a transparent and professional service relationship, reduce misunderstandings, and set out the responsibilities of both parties clearly. If you have a question about the meaning of any provision, the relevant term should be interpreted in a way that is lawful, fair, and consistent with the rest of the agreement.