Terms and Conditions for Man With A Van Kennington

These Terms and Conditions set out the basis on which Man With A Van Kennington provides removal, transport, loading, unloading, and related vehicle services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service notes provided before the job begins. These terms are intended to create a clear and fair framework for both parties, covering bookings, payments, cancellations, liability, waste handling, and governing law. They apply to domestic and commercial work unless a separate written agreement states otherwise.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With A Van Kennington, while “you” and “your” refer to the customer, sender, recipient, or any authorised representative acting on behalf of the customer. Where there is any inconsistency between these terms and a specific written quotation, the written quotation will normally take priority in respect of the particular job, provided it does not conflict with applicable law.

We reserve the right to refuse any booking, cancel a job, or pause work where the customer requests an unlawful, unsafe, or materially misleading service. We also reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. Nothing in these terms affects your statutory rights under UK consumer law.

1. Booking process

Bookings may be requested by phone, email, online form, or other agreed method. A booking is only confirmed when we have accepted the job and, where applicable, received any deposit or written acceptance required by the quotation. Until confirmation is issued, availability is not guaranteed. The customer should provide accurate details about the collection and delivery addresses, access conditions, parking, item volumes, weight, and any special handling requirements. Any material omission or inaccuracy may lead to a revised quotation, delay, or cancellation.

We may ask for photographs, inventories, item dimensions, floor access information, or further details before confirming the service. This helps us allocate the correct vehicle size, staffing, and time. If the service involves a man and van service, the customer must ensure that the items to be moved are ready at the agreed time and that any necessary permissions for access, parking, or building entry have been arranged in advance. Where the customer changes the job after confirmation, we may revise the price, timing, or terms accordingly.

The customer must be available, or must nominate a responsible representative, to provide access and approve any changes during the job. If the vehicle cannot park safely or legally near the pickup or delivery point, the driver may need to wait, relocate, or arrange an alternative access method, and additional charges may apply. If a lift, carry, or dismantling service is required, this should be stated before booking so that we can confirm whether it is included in the agreed scope. We are not responsible for delays caused by incomplete booking information or inaccessible premises.

2. Pricing and payments

Prices may be based on hourly rates, fixed quotations, distance, load size, additional labour, waiting time, fuel, congestion, or other factors stated at booking. Unless expressly stated, all prices are exclusive of VAT or other taxes. A quotation is usually valid for the period stated in it, but we may withdraw or amend a quotation if the customer provides inaccurate information, if access conditions change, or if the scope of work changes before the job starts.

Payment terms will be confirmed at booking. In most cases, payment must be made on completion of the work or at another agreed stage. We may require a deposit, advance payment, or card pre-authorisation for certain jobs, including large moves, multi-day work, or jobs requiring significant labour or vehicle allocation. Accepted payment methods may include bank transfer, card payment, or cash where permitted and agreed in advance.

Late payment may result in administrative charges, interest, or recovery action permitted by law. If payment is not received when due, we may withhold delivery, retain goods where lawful, or suspend further services until the outstanding balance is cleared. Any storage, redelivery, or additional handling required because of non-payment will be charged at the applicable rate. The customer is responsible for ensuring that sufficient funds are available and that any third-party payment arrangements are completed on time.

3. Cancellations and rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether we have already reserved vehicle time, staff, or other resources for the job. Where a deposit has been paid, it may be retained in whole or in part to reflect costs already incurred, loss of availability, or short-notice cancellation, subject always to applicable consumer law.

If the customer cancels after the team has departed, arrived on site, or commenced loading, the full charge may still be payable, together with any reasonable costs already incurred. If the customer is not present at the agreed time and no alternative arrangement has been approved, this may be treated as a cancellation or a failed job. We may also cancel or postpone the service if weather, traffic, breakdown, staff illness, unsafe conditions, or other events beyond our control make it impractical or unsafe to proceed.

4. Liability and customer responsibilities

We will exercise reasonable care and skill in providing our services. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to perform the service with reasonable care and skill. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law.

The customer is responsible for ensuring that all items are adequately packed, protected, and suitable for transport unless packaging or wrapping is expressly included in the service. We are not responsible for pre-existing damage, inadequate packing, concealed defects, or deterioration due to normal handling of fragile goods that were not declared as fragile in advance. The customer must disclose any high-value, heavy, sharp, hazardous, or specialist items before the job begins. Items such as cash, jewellery, documents, medication, or irreplaceable possessions should not be included unless we have expressly agreed in writing to carry them.

If the customer asks us to move furniture, appliances, or items through tight access points, narrow stairways, or other restrictive areas, the customer accepts the increased risk of minor scuffs or marks that can occur despite reasonable care, unless caused by our negligence. We do not accept responsibility for damage caused by structurally unsound fittings, unstable flooring, defective furniture, hidden obstructions, or items that were already weak or damaged. Where the customer wants additional protection, such as wrapping, dismantling, or specialist handling, this must be requested in advance and may incur extra charges.

Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after completion or discovery. The customer should provide supporting details, photographs, item descriptions, and proof of value where relevant. Our maximum liability, where lawful, will normally be limited to the lesser of the direct loss proven and the amount paid for the service giving rise to the claim, unless a different limit is stated in writing or required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

5. Waste, disposal, and environmental compliance

If the booking includes disposal, clearance, or removal of unwanted items, the customer must clearly state what is to be taken away. Waste services are provided only where lawfully permitted and may be subject to additional charges depending on the type, volume, and disposal requirements. We will comply with applicable UK waste regulations, including duties relating to safe handling, lawful transfer, and responsible disposal. The customer must not ask us to remove prohibited, dangerous, or illegal items unless this has been expressly agreed and lawfully arranged.

The customer is responsible for ensuring that any waste presented for collection is accurately described. If the customer misdescribes the waste, includes items requiring special treatment, or adds extra waste after the quotation, we may refuse the item, revise the price, or cancel the waste element of the service. Waste transfer notes, receipts, or other compliance records may be issued where required. The customer agrees to provide any information reasonably needed for us to meet our legal obligations.

We may decline to transport or dispose of items containing asbestos, chemicals, solvents, pressurised containers, medical waste, contaminated materials, or any item that we reasonably consider hazardous, unsafe, or unlawful to carry. The customer must not include waste from commercial activities that requires specific licensing or special treatment unless this has been agreed in advance. Where appropriate, we may separate reusable items from waste, but we do not guarantee recycling or reuse unless expressly stated. The customer must ensure that waste presented for collection is theirs to dispose of or that they are authorised to arrange its removal.

6. Delays, access, and force majeure

We will make reasonable efforts to attend at the agreed time, but estimated arrival times are not guaranteed unless expressly agreed in writing. Delays may occur due to traffic, weather, road closures, prior job overruns, breakdowns, or other operational issues. We are not liable for delay-related loss unless the delay is caused by our negligence and results in direct, provable loss that is not otherwise excluded by these terms.

If access is restricted by parking enforcement, security controls, lift failures, loading restrictions, or other obstacles not disclosed in advance, we may charge waiting time, additional labour, or abortive visit fees. If the job cannot be completed because of circumstances outside our control, we may either suspend the service, rearrange the booking, or charge for the work already carried out. We are not responsible for events beyond our reasonable control, including extreme weather, fire, flood, civil disturbance, strikes, or government restrictions.

7. Customer conduct and safety

The customer and any persons acting on their behalf must behave respectfully and must not place our staff at risk. We may stop work immediately if there is aggression, harassment, intoxication, unsafe premises, or any condition that threatens health and safety. In such cases, the full charge may still be payable for time spent and reasonable costs incurred. Our team may refuse to move items that are too heavy, unsafe, or impractical without proper equipment or additional assistance.

The customer must ensure children, pets, and unauthorised persons are kept clear of the working area. The customer must also ensure that pathways, stairs, and loading areas are reasonably clear before and during the service. If we are asked to dismantle furniture or disconnect appliances, such work will only be performed where safe, lawful, and within the scope of the booking. We do not carry out electrical, gas, or plumbing work unless separately qualified and explicitly agreed.

8. Property, title, and abandoned goods

Items loaded for transport remain the customer’s property unless sold, transferred, or discarded under a separate lawful arrangement. We do not take title to items merely because they are being moved or cleared. If items are left uncollected, refused on delivery, or cannot be delivered due to incorrect instructions or non-payment, we may store them temporarily at the customer’s risk and expense, or otherwise act in accordance with lawful instructions and any applicable lien or retention rights.

Where goods are abandoned, unclaimed, or cannot be reasonably returned, we may charge storage, handling, and redelivery costs. We will make reasonable efforts to contact the customer where practicable, but if items remain uncollected after a reasonable period, we may dispose of them in a lawful manner, particularly where they are perishable, hazardous, or have no apparent value. Any proceeds from lawful disposal may be applied against outstanding charges and costs.

9. Data, communication, and variation

We may store and use customer information for the purposes of managing bookings, invoicing, compliance, and service administration. We will handle personal data in accordance with applicable UK data protection law and our privacy practices, where relevant. Communications relating to bookings, changes, or cancellations may be made by email, message, telephone, or other reasonable method, and the customer is responsible for providing accurate contact details and monitoring messages relating to the booking.

We may vary these terms where necessary to reflect legal, operational, or commercial changes. No employee, driver, or subcontractor may vary these terms orally unless we confirm the variation in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. Any failure by us to enforce a right on one occasion does not waive that right for future use.

10. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the service provided by Man With A Van Kennington, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another UK jurisdiction under mandatory law. If any dispute arises, the parties should first attempt to resolve it in good faith before commencing formal proceedings.

By booking our service, the customer confirms that they have read, understood, and accepted these terms. They also confirm that they are authorised to arrange the service and to agree to these conditions on behalf of any other person or business involved in the booking. These terms are designed to support a professional, lawful, and efficient van hire with driver service, while balancing the rights and responsibilities of both parties.