Terms and Conditions

Man With a Van Kennington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Kennington provides removal and transport services within the United Kingdom. By making a booking or allowing work to commence, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, company, or organisation making the booking or using our services.

We, Us, Our means Man With a Van Kennington, the provider of removal and transport services.

Services means all removal, transport, loading, unloading, packing, and associated services provided by us.

Goods means the items and property that you ask us to move, transport, or handle.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

Scope of Services

We provide man and van services for domestic and commercial moves, including loading, transport, and unloading of goods. Additional services, such as packing, dismantling, or re-assembly of furniture, may be offered where specifically agreed in advance.

Unless agreed in writing, our services do not include connection or disconnection of appliances, removal of fixtures or fittings, or any work that may require specialist skills, qualifications, or permits.

Booking Process

All bookings must be made in advance. A booking is only confirmed when we have accepted your request and you have agreed to our quoted price and these Terms and Conditions. We may accept bookings verbally or in writing, including through online or electronic means.

When requesting a quotation, you are responsible for providing accurate and complete information, including:

The addresses for collection and delivery.

Access details, such as floors, lifts, parking restrictions, and distance from vehicle to property.

The approximate volume, nature, and value of goods to be moved.

Any special handling requirements or fragile, bulky, or heavy items.

Any time constraints, deadlines, or specific service requirements.

Our quotation is based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to adjust the price, amend the services, or cancel the booking.

We may offer services on an hourly rate or a fixed price basis. The applicable basis will be clearly stated in your quotation or booking confirmation.

Access, Loading, and Parking

You are responsible for ensuring that we have suitable access to both the collection and delivery locations. This includes arranging parking permissions, informing us of any restrictions, and ensuring that access routes, stairways, and lifts are clear and safe to use.

If we are delayed, obstructed, or prevented from carrying out the work due to access or parking issues that are outside our control, additional waiting time and charges may apply. If the work cannot be completed, we may treat the booking as cancelled by you and apply cancellation charges.

Customer Responsibilities

You agree to:

Be present or represented throughout the collection and delivery, or make clear arrangements for access and instructions.

Ensure that all goods are properly packed, protected, and ready for transport, unless packing services have been agreed.

Secure valuables, sensitive documents, and personal items that you do not wish us to handle.

Declare any items of high value or special sensitivity prior to the move.

Comply with all applicable laws and regulations in relation to the contents of the goods and the locations being served.

Inspect the vehicle on completion of the work to ensure that nothing has been left behind.

Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due on or before completion of the service. Where a deposit is required and not paid by the agreed date, we may cancel the booking.

Unless otherwise agreed, all charges are payable on the day of the move, immediately upon completion of the work. We reserve the right not to unload goods or to suspend services if payment is not made in accordance with the agreed terms.

Our charges may include, but are not limited to:

Labour and vehicle hire on an hourly or fixed rate basis.

Fuel charges and reasonable travel time.

Additional staff, equipment, or special handling where requested or necessary.

Waiting time if we are required to wait due to delays outside our control.

Parking fees, congestion charges, tolls, and similar costs incurred while providing the services.

Any additional work or changes requested on the day that were not part of the original quotation.

All amounts are payable in pounds sterling. Where applicable, any taxes or statutory charges will be included or itemised in your quotation or invoice.

Cancellations and Amendments

If you wish to cancel or amend a booking, you must inform us as soon as possible. The following cancellation terms will generally apply unless stated otherwise in your booking confirmation:

Cancellations more than 72 hours before the scheduled start time may be made without a cancellation fee.

Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price or any deposit paid.

Cancellations made less than 24 hours before the scheduled start time, or failure to be present or provide access, may be charged at up to 100 percent of the quoted price.

If you need to change the date, time, or scope of work, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing. If we cannot accommodate a requested change and you decide to cancel, the above cancellation terms will apply.

We may cancel or postpone a booking where we are unable to provide the services due to circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, our liability will be limited to a refund of any deposit or prepayment you have made for the affected booking, and we will not be liable for consequential loss.

Liability and Limitations

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

We will not be liable for:

Loss or damage arising from your failure to pack goods properly, unless we have provided a packing service.

Damage to goods where they were already defective, worn, or fragile in nature.

Loss of any item that was not declared, was concealed, or was not reasonably identifiable.

Loss or damage caused by weather conditions, normal wear and tear, or inherent defects in the goods.

Loss or damage to the contents of furniture, drawers, containers, or boxes not packed by us.

Loss of data or records stored on electronic devices or media.

Indirect, special, or consequential loss, including loss of profit, income, or anticipated savings.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable replacement value of the affected item or items, subject to any monetary cap that may be specified in your quotation or booking confirmation.

You are advised to obtain your own insurance for high-value goods or for additional protection beyond our stated limits of liability.

You must inspect your goods as soon as reasonably possible on completion of the services. Any apparent loss or damage must be reported to us as soon as reasonably practical and in any event within 48 hours of completion. Failure to notify us within this period may affect our ability to investigate and resolve your claim.

Excluded Items

We do not transport or store the following items, and they must not be included in your goods:

Explosives, firearms, weapons, or ammunition.

Flammable, corrosive, toxic, or hazardous materials.

Illegal substances or items, or goods obtained unlawfully.

Cash, securities, jewellery, precious metals, or collections of exceptional value.

Perishable goods, live animals, or plants, unless expressly agreed in advance.

If such items are included without our knowledge, they will be moved entirely at your risk. We may remove, dispose of, or report such items to the relevant authorities where required by law, and you will be responsible for any related costs or liabilities.

Waste, Disposal, and Environmental Regulations

We operate in accordance with applicable waste and environmental regulations. We do not act as a general waste carrier unless this service is specifically agreed in advance and carried out in compliance with the relevant regulations.

We will not remove household or commercial waste that should be handled by a licensed waste carrier or local authority. This includes, but is not limited to, general refuse, construction rubble, and certain electrical items or appliances that are subject to specific disposal rules.

Where we agree to remove items for disposal, we will do so lawfully and responsibly. You confirm that you have the right to dispose of those items and that they do not contain hazardous or prohibited materials. Any charges for disposal will be confirmed in advance where reasonably possible and will be payable in addition to our standard removal charges.

If, during the course of the work, we reasonably believe that any items present a health, safety, or environmental risk, we may refuse to move or dispose of those items and may terminate the services if necessary.

Delays and Service Times

Any times or dates for arrival, completion, or duration of work are estimates only and are not guaranteed. While we will make reasonable efforts to meet agreed schedules, we are not liable for delay caused by traffic, weather, access issues, or other circumstances beyond our control.

If we are significantly delayed, we will endeavour to keep you informed and to complete the work as soon as reasonably practicable. In cases of severe delay or disruption, we may rearrange the booking by agreement with you. Our liability for delay will be limited to the refund of any part of the charges relating to services not provided; we will not be liable for any indirect or consequential losses arising from delay.

Complaints and Disputes

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly. For issues relating to loss or damage to goods, the notification requirements set out in the Liability and Limitations section will apply.

We will investigate complaints in good faith and may request evidence, photographs, or further information to assist with our assessment. Where appropriate, we may offer a repair, replacement, or financial compensation, subject to the limitations of our liability.

Data Protection and Privacy

We will handle your personal information in accordance with applicable data protection laws. We will use your details only for the purposes of managing your booking, delivering our services, processing payments, and communicating with you. We will not sell your personal data to third parties.

Governing Law and Jurisdiction

These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the services or these Terms and Conditions.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the terms provided at the time of quotation or booking and retain a copy for your records.

By confirming a booking or allowing our staff to commence work, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.