Privacy Policy

Man With a Van Kennington Privacy Policy

This Privacy Policy explains how Man With a Van Kennington collects, uses, stores and protects personal data relating to customers and prospective customers in the Kennington area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man With a Van Kennington customers and enquirers in the Kennington area, whether you contact us online, by message, or in person, and whether you are a private individual or acting on behalf of a business.

Who We Are and Scope of This Policy

Man With a Van Kennington provides transport and moving services to customers in the Kennington area. For the purposes of data protection laws, Man With a Van Kennington is the data controller in respect of the personal data described in this Privacy Policy.

This Privacy Policy covers personal data we collect when you request a quote, make a booking, use our services, or otherwise interact with us as a customer, prospective customer or recipient of our services in the Kennington area.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use Man With a Van Kennington services or contact us with an enquiry:

Identification and contact details such as your name, address, collection and delivery addresses, and preferred contact methods.

Booking and service details such as dates and times of moves, type and size of items to be transported, access information for properties, and any special instructions you provide.

Communication data such as messages, notes from calls or conversations relating to quotes, bookings or feedback, and any information you voluntarily supply during those communications.

Payment and transaction data such as payment confirmations, amounts, dates of payments and records of invoices issued. We do not store full card details if you pay by card. Where a third-party payment processor is used, they will process your card details on our behalf in line with their own security standards.

Technical and usage data where applicable, such as basic information about how you reached our online information or pages, and your interaction with our online content where this is available. This may include time and date of visits and general device or browser details.

Any other information you choose to provide that is necessary for us to carry out your requested service, for example details about access restrictions or items that require particular care.

Lawful Bases for Processing Your Data

We will only process your personal data where we have a valid lawful basis to do so under data protection laws. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, making and managing bookings, providing the moving or transport service, communicating with you about your booking, and handling payments.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This can include managing and improving our services, maintaining appropriate records, handling enquiries and complaints, protecting our business and preventing fraud.

Legal obligations. We may process your data where necessary to comply with legal and regulatory requirements, including record keeping, tax and accounting obligations, and responding to lawful requests from public authorities.

Consent. On occasion, we may rely on your consent to process certain personal data, for example where we wish to send you direct marketing messages that go beyond what you would reasonably expect. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, respond to your enquiries and help you decide what services you require.

To create and manage bookings, plan routes, allocate resources, and deliver the moving or transport services you have requested.

To communicate with you about your booking, including confirmations, updates, changes, cancellations or delays.

To process payments, issue invoices and receipts, handle refunds where appropriate, and maintain financial records.

To manage our relationship with you, including dealing with feedback, complaints or disputes.

To improve our services, operations and customer experience, including training staff and reviewing service performance in the Kennington area.

To keep records necessary for our business, taxation and legal obligations.

To protect our business, our staff, our vehicles and our customers, including preventing and detecting misuse, fraud or other unlawful activity.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.

These third parties may act as data processors on our behalf and will only process your personal data in accordance with our instructions and for the relevant purpose. They are required to keep your personal data secure and to comply with data protection laws.

Examples of such processors and data sharing include:

Payment service providers who process your card or electronic payments on our behalf.

Accountants or professional advisers who help us meet our tax, accounting and legal obligations.

IT and communications providers who host or support our systems, devices and data storage solutions.

Where necessary, we may also share personal data with public authorities, law enforcement or regulators if required to do so by law or to protect our legal rights.

If we use any processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with data protection law requirements.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we apply the following retention approaches:

Enquiry and quote information is typically retained for a reasonable period so that we can respond to your requests and manage follow-up communications.

Booking, service and payment records are retained for the duration of our contractual relationship and for a further period in line with our legal and tax obligations and to enable us to respond to any queries, claims or disputes relating to the service provided.

Where personal data is no longer required, we will securely delete it or anonymise it so that you can no longer be identified.

Your Data Protection Rights

Under data protection laws, you have several rights in relation to your personal data. These rights apply to all Man With a Van Kennington customers and enquirers in the Kennington area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may be subject to legal or contractual retention requirements.

Right to restriction of processing. You may have the right to ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection.

Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.

Right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer that data to another controller where technically feasible.

Where we rely on consent as our lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data. While no system can be completely secure, we aim to ensure that the level of security we apply is appropriate to the risks associated with the personal data we process.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our services, how we process personal data, or changes in the law. Any updated version will apply to all Man With a Van Kennington customers and enquirers in the Kennington area from the date it is made available.

You should review this Privacy Policy periodically to keep informed about how we use your personal data and your rights.